GoDaddy.com "customer" service, aka "a joke."

So, they stole $10 from me. $10 isn't a lot, really, and this was a matter of principle more than it was a matter of me needing the money. But let's face it. If I wanted to invest an extra $10, I could most likely find a better deal, or I could've gotten myself an extra year for a domain. The situation:

The domain registrar I've been using over the past years has been godaddy.com. Despite their huge (and I mean that in the "kilometer" way) spamming of "offers" whenever I email/look their way, they're cheap, and that's first/foremost what I want.
One such offer caught my eye, though. I was buying a .com domain, and they said "You get .net, .biz and .info for $15, saving 46%!" Perfect, so I took the offer, thus buying 4, rather than 1 domain, as I had planned originally. Hit next, default is "2 years", sounds good, hit next, get a summary of things, read $52 as the total price, nod trustingly, and enter my CC info and go through with it.
Only later did I realize that $52 (which was actually $57, though I'd misread it) wasn't really "right." If I paid $15 for the other three domains for 2 years, that's $30, leaving $27 for the .com domain. What, I paid $13.50 per year for it??

So I emailed them, and here's the complete email listing, ending with them chiding me for usage of profanity (which is just hilarious, btw):

From:	me
To:	support@godaddy.com
Date:	Sun, 06 Mar 2005 07:00:32 +0100
Hi there. I just bought [domain].com and was offered .net, .biz and .info for $15. This sounded good, so I accepted the deal and went for 2 years. PROBLEM IS that I paid $19.675 * 2 = $39.35, not $15 * 2 = $30 for these domains. Please fix. -Kalle.
From:	support@supportwebsite.com
To:	me
Date:	Sun, 6 Mar 2005 04:38:59 -0700 (MST) (12:38 CET)
Response from CHRISTOPHER P. 03/06/2005 04:38 AM Dear Kalle- Thank you for contacting Customer Support. Before you reach the final checkout for these products, you are shown the total price. By seeing the checkout prices, you will be able to see that you cannot receive the discount that was offered if you register the domain names for 2 years or more. We apologize for the confusion in this matter.
From:	me
To:	support@supportwebsite.com
Date:	Sun, 06 Mar 2005 13:34:43 +0100
You said; "Before you reach the final checkout for these products, you are shown the total price. By seeing the checkout prices, you will be able to see that you cannot receive the discount that was offered if you register the domain names for 2 years or more." Okay, in this case I have to admit that you fooled the FUCK out of me by putting that thing on 2 years by default. Why would I _NOT_ believe that I could do it for two years if YOU default it that way? I went to your site and found the offer again. THERE IS NOTHING NOWHERE ABOUT IT ONLY BEING FOR ONE YEAR! I want $10 back, guys. I'm dead serious. -Kalle. p.s. Here are the "conditions" available on YOUR site about this offer: 1. Congratulations! You found a great name to register. Now keep it unique: Protect its value by grabbing these available, related domain names at huge one-time-only savings!** (Nothing about 1-year only.) 2. Exclusive one-time offer! Add these domains to your order now and SAVE 46%! 3. Buy them all together for just $27.85 $15.00 Save 46%! 4. * Plus ICANN fee of 25 cents per domain name year. Certain TLD's only. 5. ** Special savings available apply to purchase of entire section. Individual domains available at or regular low prices. 6. All public domain registrations are registered in YOUR NAME not ours. Domain registration and application fees are not refundable. 7. Enjoy big, one-time only savings 8. Protect your brand from copycats and look-alikes 9. Improve search engine rankings 10. Get misdirected traffic that's otherwise lost 11. Maximize hit potential 12. Get all this FREE with every additional domain! In none of the above 12 quotes is there anything stating that I am restricted to 1-year only purchases. d.s.
From:	support@supportwebsite.com
To:	me
Date:	Sun, 6 Mar 2005 09:39:13 -0700 (MST) (17:39 CET)
Response from JENNIFER P. 03/06/2005 09:39 AM Dear Kalle, Thank you for contacting customer support. I apologize for the inconvenience regarding the issue. I have listed the URL and paragraph below which regarding the stipulation, it is located in the yellow box at the top of the page.
From:	me
To:	support@supportwebsite.com
Date:	Sun, 06 Mar 2005 17:53:08 +0100
This was not made clear, and the fact that your default was set to 2 years makes this completely unacceptable. I'm sorry, but I am going to have to find another provider for my services, because I find this villainous behavior unacceptable. Have a nice day, -Kalle.
From:	support@supportwebsite.com
To:	me
Date:	Sun, 6 Mar 2005 13:49:56 -0700 (MST) (21:49 CET)
Response from AMANDA P. 03/06/2005 01:49 PM Dear Kalle, Thank you for contacting customer service. I apologize for this confusion. Please be aware that you have the option to set domain registrations for as many offered years as you wish when registering a domain.
From:	me
To:	support@supportwebsite.com
Date:	Sun, 06 Mar 2005 22:03:45 +0100
Hi, again. Since you refuse to correct the mistake you have made, I have only one option left, which is to find another provider for my domain purchases. Thus, my question is: how do I transfer my domains from godaddy into another provider? Thanks, -Kalle.
From:	support@supportwebsite.com
To:	me
Date:	Sun, 6 Mar 2005 16:46:04 -0700 (MST) (Mon, 00:46 CET)
Response from JOSEPH P. 03/06/2005 04:46 PM Dear Kalle, Thank you for contacting customer support. We understand your situation, however it could have been prevented by checking the number of years prior to checking out of the shopping cart. Please note your domain name is subject to a hold period of 60 days before you will be able to move to another registrar.
From:	me
To:	support@supportwebsite.com
Date:	Mon, 07 Mar 2005 01:25:29 +0100
The fact remains that I changed nothing in my order. I let things be by default, and you now claim that I should have changed the conditions in order to meet your offer. Bullshit. -Kalle.
From:	support@supportwebsite.com
To:	me
Date:	Sun, 6 Mar 2005 18:47:41 -0700 (MST) (Mon, 02:47 CET)
Response from TIMOTHY P 03/06/2005 06:47 PM Dear Kalle, Please note that this is a professional forum. All correspondence must be kept at a professional level. We will not tolerate profanity. If you continue to use profane language, we will consider this issue closed. When you submitted the request via Checkout, there were several checkboxes that you had to have checked to continue through the checkout containing all of the disclaimers and product information. You agreed to these disclaimers because you purchased the domains.
From:	me
To:	support@supportwebsite.com
Date:	Mon, 07 Mar 2005 15:07:55 +0100
Good news! I found [other hosting company -- not DH, that came later] and once 60 days have passed, I will transfer my domains. Not only did they respond to my inquiry regarding whether I would lose the two years I've paid you for them, but the response was completely free of ads and "offers". I have a good feeling about this one. ;) I would like to take the opportunity to thank you for the fun moments and the fact you refused to give me $10. I've set up a small site detailing this matter so that others will be better equipped to deal with the customer-service-that-isn't at godaddy.com. Have a nice day, -Kalle. p.s. I am fully aware that you (customer hired support) are not the core of this problem, and for stressful moments and such, I apologize. You need to realize that a customer gets upset and angry when they are cheated, even of such small amounts as $10 (which is worth a whole year of a domain, regardless). d.s.

I especially love Mr. Timothy's chiding there at the end. It gives me that fuzzy feeling of "man, these guys really care about me being their customer." Do you think they care about you being their customer? Or how about your friend? Or their friend?
Thanks for reading.

-Kalle.